In 2021, I started at Extend as a Solutions Engineer, focusing on building the Extend Platform and integrating third-party merchants and technology partners.
From the beginning, I collaborated closely with product management and revenue teams, contributing to the company’s growth. My consistent performance has led to promotions from Solutions Engineer to Senior Solutions Engineer.
My responsibilities include integrating warranty plans into e-commerce stores using Extend’s JavaScript SDK and API. I have successfully completed over 75 integration projects on platforms like Shopify, BigCommerce, and WooCommerce, generating over $2.2 million in Net Revenue for merchants.
Over the past year and a half, I have developed a WordPress Plugin for WooCommerce, allowing merchants to integrate Extend with just a few clicks, streamlining the integration process. Additionally, I created an automation bash script that drastically reduced the time needed for solution engineers to load code snippets.
I played a key role in adopting an agile workflow for the post-sales delivery team by implementing Jira, resulting in the closure of over 650 issues. To further support our team and clients, I authored documentation and produced educational videos to empower merchants to integrate Extend independently.