Nearly a decade ago, I embarked on the journey of teaching myself software development. After just a year of self-study, I secured my first position in the tech industry. In 2019, I sought to elevate my expertise by earning a Full Stack Development certificate from the University of Texas at Austin, which paved the way for my first role as a Software Engineer.
Over the past few years, my work as an Integrations Engineer has allowed me to discover my true passion: helping merchants seamlessly integrate APIs and SDKs into their businesses.
Most recently, I have deepened my expertise in the digital payments industry by pursuing advanced certifications in Stripe products. In September of this year, I earned both the Stripe Certified Associate Architect and Certified Associate Developer credentials.
Work Experience
Extend | Senior Solutions Engineer
November 2021 to Present
Responsible for building out the Extend Platform and helping third-party merchants and technology partners integrate with Extend. Work closely with the product management and revenue teams right from the start. Have been promoted every year from Solutions Engineer to Solutions Engineer II and most recently Senior Solutions Engineer (Level 3).
- Integrate warranty plans to e-commerce stores using Extend’s JavaScript SDK and API.
- Completed over 80 integration projects (Shipping & Product Protection) to date using JavaScript in Shopify, BigCommerce, and WooCommerce. These onboarded merchants have reached over $3.2M in Net Revenue.
- Built a WordPress Plugin for WooCommerce to allow merchants to integrate Extend with their e-commerce stores with just a few clicks, as opposed to doing a fully custom API integration.
- Coordinate SDLC with merchants and onboarding managers to provide quality code and meet deadlines on time.
- Created an automation bash script that allows solution engineers to load code snippets into a project in just a few seconds as opposed to 30 minutes per project.
- Enable the entire post-sales delivery team (Merchant Onboarding, Merchant Success, and Solution Engineering) to adopt an agile workflow by using Jira to keep track of projects. To date, there have been over 650 issues closed in the Jira board.
Wrote numerous documentation articles for the solution engineering team. Created 5 self-service educational videos for merchants to be able to integrate Extend themselves.
Q2 | Software Engineer
June 2020 to November 2021
Part of the team responsible for BDCS, a service that helps customers pay their bills and update payment subscriptions through their financial institutions.
- Build and maintain automations for utility billers and subscriptions using Puppeteer, vanilla JS, and jQuery.
- Contribute to code updates for our automation framework that runs in an AWS serverless environment, as well as our internal payment management system built with Vue.js
- Leverage Chrome Dev Tools and MongoDB Atlas to debug automation
WP Engine | Technical Support Engineer II
August 2016 to Present
Working directly with WordPress developers by helping them troubleshoot common errors in plugins, themes, DNS, PHP, Apache and Nginx.
Have also been working with the design team in our marketing department, helping them with projects like flyers, design assets and some development for the wpengine.com site.
In 2018, I was selected to be part of The Culture Club, which plans internal events for the company and ensures that all our employees enjoy working at WP Engine.
Freelance Web Developer | santiagoenciso.com
September 2017 to Present
Designed and developed sites for various clients using the WordPress CMS.
Discussed plan of action and goals with the clients. Constructed market analysis and developed an outline.
Installed lightweight WordPress theme developed custom code modifications based on final design or client requests. Installed and configured plugins.
Implemented best practices in security and mitigating potential site vulnerabilitie.
Configured DNS, mapped domain and installed SSL certificates.
Volusion | Ecommerce Specialist
August 2015 to August 2016
Assisted merchants with the management of their online stores by phone contact and chat. Educating them on the Volusion platform, assisting with HTML and CSS edits, FTP file upload, DNS pointing and transferring, payment gateways, API integration, and order management.
Technical Skills
Technical Support, Web Design, HTML 5, CSS, Linux, WordPress, Illustrator, Photoshop, Javascript, PHP, JIRA , Google Search Console, Graphic Design , Bootstrap, DNS, Web Hosting, Video Editing, Spanish, jQuery , MySQL, Git, GitHub, Front-end development, React, Agile.
Education
Certificate in Full Stack Development
University of Texas at Austin – Austin, TX
May 2019 to November 2019
Online Course in Front End Development
Treehouse
July 2015 to November 2015
Online Course in Web Design
Treehouse
December 2014 to July 2015